You may be using the wrong username/password combination to log in. Make sure you use your username to log in and not your email address. Your email address may be associated with an older expired account. Check the purchase confirmation email which you received upon signing up if you don't recall your username. If you can't find it, try checking your email account's spam folder.
It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/ or shared/ posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.
It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/ or shared/ posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.
Comments
3 comments
I have been using my email address as my username and was able to retrieve my password by using it as well but when entering it I get nothing. my password is correct. My username is not.
This sucks how do I use my account what did I pay for?
terrible system this absolute worst site ive ever used by a long way and complain and you get threatened with exposure i just cant figure this site out you need different passwords for everything and all it leads to is request after request for more money
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